Active Incident

Updated 2 days ago

Incident Status

Operational

Components

Fibre Services



October 18, 2019 8:45AM AEDT
[Investigating] NOC has identified an outage affecting Fiber services in Victoria. The issue is isolated to one of DX upstream carriers, and DX NOC is working closely with the carrier to resolve the issue.

October 18, 2019 10:00AM AEDT
[Identified] Upstream has identified a fault within their Core affecting multiple ISPs delivering these services within Victoria. Level 3 techs are onsite and working on the issue. No ETR yet.

October 18, 2019 11:41AM AEDT
[Identified] Upstream has confirmed a failure in their platform affecting services in Victoria. They have contacted the hardware vendor and will advise shortly. Please note, customers with redundant links at their site have failed over to their respective backup links and are up and running. No ETR yet. DX NOC 1300 801110

October 18, 2019 12:25PM AEDT
[Identified] Upstream is still working with the hardware vendor. No ETR yet. DX NOC 1300 801110

October 18, 2019 1:49PM AEDT
[Identified] Upstream still working with vendor. No ETR yet.

October 18, 2019 2:27PM AEDT
[Identified] Upstream is working through the restoration process with the hardware vendor. ETR to be announced shortly. DX NOC 1300 801110

October 18, 2019 4:49PM AEDT
[Identified] Upstream has sourced the hardware from the vendor and their engineering department has commenced reconfiguration. ETR to be announced shortly. DX NOC 1300 801110

October 18, 2019 6:05PM AEDT
[Identified] Upstream has informed us that the tech has completed SMC configuration and will attend the Exchange with the new cards. They have provided us with an ETR of 7:00 pm if all goes according to plan. DX NOC 1300 801110

October 18, 2019 7:41PM AEDT
[Identified] Hardware replacement completed. Services are currently being restored.

October 18, 2019 7:56PM AEDT
[Monitoring] All Services have recovered. PIR will be made available once the upstream provider releases it. DX NOC 1300 801110

IP Transit




Operational

Peering




Operational

Intercapital Links




Operational

Fibre Services




Operational

Ethernet Services




Operational

DSL/NBN Services




Operational

Voice Services




Operational

Core Systems




Operational

External Services

MS Office365

SoftLayer

Scheduled Maintenance

Schedule

December 16, 2019 12:00AM - January 13, 2020 12:00AM AEDT

Components

Core Systems

Description

Dear valued customer, Data Express will be moving into Embargo like other carriers for about a month over the Christmas break. This is a Telco industry-wide embargo period. If you have any urgent orders that need to be completed before the end of 2019, now is an excellent time to place them to beat the embargo shutdown. Orders placed after November 4th 2019 may not be delivered as they could enter the upstream carrier embargo periods. Embargo begins Dec 16th 2019. Embargo ends Jan 13th 2020. During this time, no orders will be actioned. All existing DX services will continue to receive support throughout this period. Our support centre staff are always available! If you have any questions, please contact your DX Account Manager. Take care! DX NOC 1300 801110