Active Incident

Updated 16 days ago

Incident Status

Operational

Components

Peering, Intercapital Links, Fibre Services, Ethernet Services, DSL/NBN Services



June 23, 2020 8:51AM AEST
[Identified] Data Express NOC has identified an outage affecting some services in Victoria. The issue is still under investigation, and DX NOC is working closely with the carriers and 3rd party providers to resolve the issue. This issue has been identified at this early stage as a Power issue at the M1 Data Centre. If you are experiencing any issues please contact the DX NOC for further assistance. There is no ETR at this stage. Further updates will be provided within an hour.

June 23, 2020 9:52AM AEST
[Monitoring] DX would like to advise that we have an Engineer on-site and are investigating. Some services have been restored. If you are still experiencing issues – please contact the NOC for assistance. Further updates will be provided within an hour if not earlier.

June 23, 2020 10:59AM AEST
[Monitoring] Data Express can confirm the issues experienced at our M1 Data Centre are resolved. Services were restored at approximately 9.50am. We are investigating the final root cause and are expecting appropriate communication from our Data Centre Operators within 5 business days. Please contact the NOC if you are experiencing issues at any stage.

IP Transit




Operational

Peering




Operational

Intercapital Links




Operational

Fibre Services




Operational

Ethernet Services




Operational

DSL/NBN Services




Operational

Voice Services




Partial Service Disruption

Core Systems




Operational

External Services

MS Office365

SoftLayer