Partial Service Disruption
January 13, 2021 3:47PM AEDT
[Investigating] Data Express NOC has identified an outage affecting some services in NSW.
Fibre services with 4G backup should failover to the backup link.
The issue is still under investigation, and DX NOC is working closely with the carriers and 3rd party providers to resolve the issue.
There is no ETR at this stage.
Further updates will be provided within an hour.
DX NOC - 1300801110
January 13, 2021 9:23PM AEDT
[Monitoring] All services being restored now.
More updates to follow once the 3rd party restores the issue from their side.
If you are still experiencing an issue, please contact DX NOC on 1300801110.
January 14, 2021 12:31PM AEDT
[Monitoring] Our upstream vendor who is currently working on the issue we encountered yesterday (primary fibre port failure), reconfigured and issued a command which caused a large storm within our routing cluster at Sydney SY3.
This caused an outage for all Sydney services within the DX Sydney POP this morning (10:54 am - 11:53 am.)
DX Engineers rectified the issue and have put in place safeguards to stop this issue occurring again.
More information to come once we have it and a PIR will be released once we receive it.
January 14, 2021 1:41PM AEDT
[Monitoring] More services restored back to Fibre.
There are a few sites in specific route zones that have not failed back to Fibre from LTE, we are working with our vendor to identify and fix the issue asap.
Updates to come.