Active Incident

Updated 11 days ago

NSW - Data Services OutageOperational

Incident Status

Operational

Components

Peering, Fibre Services, Ethernet Services, DSL/NBN Services, Voice Services


March 19, 2020 6:09AM AEDT
[Investigating] NOC has identified an outage affecting Fiber services in NSW. The issue is isolated to one of DX upstream carriers, and DX NOC is working closely with the carrier to resolve the issue. DX NOC 1300 801110

March 19, 2020 7:13AM AEDT
[Identified] DX Engineers have identified the root cause and are working with the vendor to get a resolution. All services are currently migrating to secondary platforms. Customers should see services being restored.

March 19, 2020 10:39AM AEDT
[Monitoring] All services restored. If you are still having issues, please contact the DX NOC on 1300 801110.

IP Transit




Operational

Peering




Operational

Intercapital Links




Operational

Fibre Services




Operational

Ethernet Services




Operational

DSL/NBN Services




Operational

Voice Services




Operational

Core Systems




Operational

External Services

AWS EC2

AWS S3

MS Office365

Paypal

SoftLayer

Zendesk