October 18, 2019 8:45AM AEDT
[Investigating] NOC has identified an outage affecting Fiber services in Victoria. The issue is isolated to one of DX upstream carriers, and DX NOC is working closely with the carrier to resolve the issue.
October 18, 2019 10:00AM AEDT
[Identified] Upstream has identified a fault within their Core affecting multiple ISPs delivering these services within Victoria.
Level 3 techs are onsite and working on the issue.
No ETR yet.
October 18, 2019 11:41AM AEDT
[Identified] Upstream has confirmed a failure in their platform affecting services in Victoria.
They have contacted the hardware vendor and will advise shortly.
Please note, customers with redundant links at their site have failed over to their respective backup links and are up and running.
No ETR yet.
DX NOC
1300 801110
October 18, 2019 12:25PM AEDT
[Identified] Upstream is still working with the hardware vendor.
No ETR yet.
DX NOC
1300 801110
October 18, 2019 1:49PM AEDT
[Identified] Upstream still working with vendor.
No ETR yet.
October 18, 2019 2:27PM AEDT
[Identified] Upstream is working through the restoration process with the hardware vendor.
ETR to be announced shortly.
DX NOC
1300 801110
October 18, 2019 4:49PM AEDT
[Identified] Upstream has sourced the hardware from the vendor and their engineering department has commenced reconfiguration.
ETR to be announced shortly.
DX NOC
1300 801110
October 18, 2019 6:05PM AEDT
[Identified] Upstream has informed us that the tech has completed SMC configuration and will attend the Exchange with the new cards.
They have provided us with an ETR of 7:00 pm if all goes according to plan.
DX NOC
1300 801110
October 18, 2019 7:41PM AEDT
[Identified] Hardware replacement completed.
Services are currently being restored.
October 18, 2019 7:56PM AEDT
[Monitoring] All Services have recovered.
PIR will be made available once the upstream provider releases it.
DX NOC
1300 801110
